Pinnacle Financial Partners’ Offices Move to Drive-Thru Only for Safety of Clients, Associates

TENNESSEE, March 17, 2020– Starting Wednesday, March 18, all Pinnacle offices throughout our footprint will serve clients exclusively through the drive thru window. Interiors of the firm’s full-service banking offices will be closed until further notice. Appointments for urgent in-person needs can be accommodated. Many offices without a drive thru will be closed until further notice.

“Restricting our offices is an extraordinary step, but we are in an extraordinary situation,” said Terry Turner, Pinnacle’s president and CEO. “The health and safety of our clients and associates is our No. 1 priority. We are taking this step in an effort to protect them. This is a challenging time, and we are doing everything in our power to play our part.”

All important news and updates on how Pinnacle is responding to the COVID-19 pandemic can be found at

Several offices do not have drive thrus but offer a drop box. Pinnacle associates will take deposits through the drop box at these locations. Clients can find their nearest office by visiting Additional guidance on what services can be completed via drive thru, what can be accomplished remotely and what should be considered for an in-person appointment can be found at

“This is a very difficult time for us all. Still, Pinnacle’s support of our clients and associates is unwavering,” Turner said. “We’re taking steps to protect our associates that include allowing work from home wherever practical and augmenting daily cleaning services with additional disinfectant, among many others. Likewise, we are working with clients who have been impacted by illness or the economic impact of social distancing. We encourage them to reach out to let us know how we can help. They can call their local office, trusted financial advisor or our Client Service Center to let us know what they need. As the COVID-19 pandemic progresses and eventually declines, we will make additional efforts to help our clients, communities and economy recover.”

Pinnacle Financial Partners provides a full range of banking, investment, trust, mortgage and insurance products and services designed for businesses and their owners and individuals interested in a comprehensive relationship with their financial institution. The firm is the No. 1 bank in the Nashville-Murfreesboro-Franklin MSA, according to 2019 deposit data from the FDIC. Pinnacle earned a spot on 2020 list of the 100 Best Companies to Work For® in the U.S., its fourth consecutive appearance. American Banker recognized Pinnacle as one of America’s Best Banks to Work For seven years in a row.

The firm began operations in a single location in downtown Nashville, TN in October 2000 and has since grown to approximately $27.8 billion in assets as of Dec. 31, 2019. As the second-largest bank holding company headquartered in Tennessee, Pinnacle operates in 12 primarily urban markets in Tennessee, the Carolinas, Virginia and Atlanta.

Additional information concerning Pinnacle, which is included in the Nasdaq Financial-100 Index, can be accessed at

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